Posts tagged Customer Service.

Many, many years ago, as an associate, I got to help defend the worst harassment investigation of my career. The entire investigation went essentially like this: MANAGER: "Lucy [not her real name] says you sexually harassed her. Is that true?" ACCUSED: "I ain't crazy." *End of investigation.* Oh. Except that the manager documented it, too. *Head slap* .

 In this manager's defense, he was ...

Five quick takes this week (and I do mean quick) because my family reunion is this weekend.

I never thought deep-frying macaroni and cheese demonstrated particularly good judgment . . .  Paula Deen needs to button her lip. Here is the National Enquirer blurb that broke the story. And here is the full transcript of her actual deposition testimony.

Should customer bullying be a component of ...

Robin Shea has 30 years' experience in employment litigation, including Title VII and the Age Discrimination in Employment Act, the Americans with Disabilities Act (including the Amendments Act). 
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